Returns.
Mostly no.
Can I return it?
No. Every item is printed when you order it, so there's nothing to put back on a shelf. Read the size guide first.
Wrong size, or you changed your mind.
That one is on you. We can't take it back.
Damaged, misprinted, or the wrong thing.
When your parcel arrives you get an email from us with a link to your order. Open it, report the problem and add a photo, within 30 days of delivery. We print a new one and ship it, free. Keep the bad one. It's pajamas now.
It never arrived.
Same link. If tracking says lost or stuck in transit, we print a new one, free. If tracking says delivered and it isn't there, check with neighbors and the building. That one's out of our hands.
Wrong address.
Tell us on the contact page the moment you notice. If it hasn't gone to print, we fix it.
Once it's printing, it's printing. If it comes back to us, we send a new one, free. If it doesn't come back, there's nothing to get back.
Once it's printing, it's printing. If it comes back to us, we send a new one, free. If it doesn't come back, there's nothing to get back.
Refund or replacement?
Replacement. We only refund where the law requires it.
EU customers.
You have 14 days by law to cancel. Return postage is on you.
I'm the one that got away.